Refund request

REFUNDS

There are no refunds or exchanges for lost or stolen tickets. There are no refunds on any services, used or unused. For example, refunds will not be given for:

• Bad weather, if the bus is operating

• Complaints about traffic or buses taking a long time to arrive

• Long bus lines

• Employee complaints (other than in extraordinary cases, as determined by TopView)

• Bus temperature (too hot/too cold)

• Complaints relating to any attractions, tours, or activities provided by partners that are included in packages

• Any schedule change or closure of any attractions, tours, or activities provided by partners 

• Audio issues

• Tickets purchased through third parties

• Last-minute trip cancellations

A Customer may receive a refund if:

• A customer’s credit card was charged more than once for the same transaction

All refund requests must be made in writing within 14 days of scheduled service, must include a copy of the ticket(s) purchased, and should be e-mailed to our Customer Service Department at [e-mail].  

Making a refund requests does not guarantee a refund. Where a refund may be given, TopView reserves the right to offer a partial refund. TopView may charge a 15% administrative fee for each refund.